Welcome to SnugglePals! This Privacy Policy outlines how we (referred to as "SnugglePals," "the Site," "we," "us," or "our") collect, use, and disclose your personal information when you interact with our services, including visiting our website at snugglepals.store (the "Site"), making a purchase, or communicating with us (collectively, the "Services"). In this policy, "you" and "your" refer to users of the Services, whether you're a customer, visitor, or any individual whose information we collect.

Please read this Privacy Policy carefully. By using our Services, you consent to the collection, use, and disclosure of your information as described herein. If you disagree with this policy, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post any revisions on our Site, update the "Last updated" date, and take any additional steps required by law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from various sources as detailed below. The type of information we collect depends on your interactions with us.

In addition to the specific uses outlined below, we may use your information to communicate with you, provide our Services, comply with legal obligations, enforce terms of service, and protect our rights and the rights of our users.

What Personal Information We Collect

Personal information refers to data that identifies or is associated with you. The types and categories of personal information we collect are outlined below.

Information We Collect Directly from You

When you use our Services, you may directly provide:

• Basic contact details: name, address, phone number, email.
• Order details: name, billing address, shipping address, payment confirmation, email address, phone number.
• Account details: username, password, security questions.
• Shopping information: items viewed, added to cart, or wishlisted.
• Customer support details: information shared during communications with us.

Some features may require specific information from you, which if not provided, may limit your access to those features.

Information We Collect through Cookies

We use cookies, pixels, and similar technologies ("Cookies") to collect data about your interaction with our Services ("Usage Data"). This may include device and browser information, IP address, and other details about your interaction with our Site.

Information We Obtain from Third Parties

We may also receive information from third parties, such as:

• Service providers and vendors like Shopify.
• Payment processors for handling payment information.
• Tracking technologies used by us or our partners for advertising and analytics.

Any information from third parties is treated according to this Privacy Policy. We are not responsible for third-party policies or the accuracy of their data.

How We Use Your Personal Information

• Providing Products and Services: To fulfill orders, process payments, manage accounts, and handle shipping and returns.
• Marketing and Advertising: To send promotional communications and tailor advertising.
• Security and Fraud Prevention: To detect and address fraudulent or malicious activities.
• Communicating with You: To provide customer support and improve Services.

Cookies

We use Cookies to enhance user experience, conduct analytics, and personalize content. You can manage Cookie settings through your browser, but disabling Cookies may impact the functionality of our Services.

How We Disclose Personal Information

We may disclose your information:

• To vendors and third parties for services like IT management and payment processing.
• To business partners for marketing and advertising.
• When required by law or during business transactions such as mergers.

User-Generated Content

If you post content publicly through our Services, it will be accessible by others. We are not responsible for the privacy or security of such content.

Third Party Websites

Our Site may link to third-party websites. We are not responsible for their privacy practices or the accuracy of their content.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe your child has provided us with their information, please contact us for deletion.

Security and Retention

While we strive for strong security, we cannot guarantee "perfect security." We retain your information as needed for account maintenance, legal compliance, and other purposes.

Your Rights and Choices

Depending on your location, you may have rights such as:

• Accessing or requesting deletion of your personal information.
• Correcting inaccurate information.
• Opting out of "sales" or "sharing" of your information.
• Limiting or opting out of the use of sensitive personal information.

To exercise these rights or for more information, contact us using the details below.

Complaints

If you have concerns about our handling of your personal information, contact us. If unsatisfied, you may have the right to appeal or contact your local data protection authority.

International Users

We may transfer and process your information outside your country, including in the United States. We rely on recognized transfer mechanisms to ensure adequate protection.

Contact

For questions or to exercise your rights, please email us at  helpsnugglepals@gmail.com.