Shipping Information
Thank you for choosing SnugglePals. Before placing an order, please take a moment to review our Shipping Policy.
Shipping Locations and their delivery dates:
We currently only ship to these countries: Australia, Austria, Belgium, Canada, China, Denmark, France, Germany, Italy, Japan, Norway, Luxembourg, Netherlands (the), New Zealand, Philippines (the), Spain, Sweden, Switzerland, United Kingdom, United States of America (the), and Vietnam.
If your location is not included in the available shipping destinations, please contact our customer support team for assistance helpsnugglepals@gmail.com. You can view the shipping time for your respective country below.
|
Country |
Shipping dates |
| Australia | 7 - 10 days |
| Austria | 8 - 12 days |
| Belgium | 6 - 10 days |
| Canada | 7 - 11 days |
| China | 7 - 9 days |
| Denmark | 8 - 14 days |
| France | 6 - 11 days |
| Germany | 6 - 11 days |
| Italy | 7 - 12 days |
| Japan | 7 - 10 days |
| Norway | 8 - 10 days |
| Luxembourg | 9 - 12 days |
| Netherlands (the) | 6 - 11 days |
| New Zealand | 7 - 11 days |
| Philippines (the) | 9 - 15 days |
| Spain | 6 - 10 days |
| Sweden | 7 - 11 days |
| Switzerland | 6 - 11 days |
| United Kingdom | 5 - 11 days |
| United States of America (the) | 7 - 12 days |
| Vietnam | 7 - 15 days |
The shipping dates listed above are estimates and can be shorter. That is just the average time for an item to be delivered and may vary for the item that was ordered. Kindly be informed that these shipping dates are subjected to change at any time.
Order Processing Time:
Orders are typically processed within 1-2 days. During this period every item is subjected to a comprehensive inspection to detect any potential damage. Please note that if the item is not in stock, there could be a delay of up to two days. Please be aware that there is a distinction between the processing time and the delivery time for your order. The processing time refers to the duration required for us to prepare and handle your order internally, which includes tasks such as verifying payment, picking and packing items, and preparing them for shipment. The delivery process will only commence once you have received an email notification confirming the fulfillment of your order. If you have not yet received this email, it indicates that your order is still in the processing stage. We appreciate your patience and understanding during this process.
Shipping Delays:
While we strive to deliver your orders promptly, certain factors beyond our control may occasionally cause shipping delays. These factors may include but are not limited to:
Inventory Availability: In rare instances, items may go out of stock temporarily, leading to delays in fulfilling your order. In such cases, we promptly notify you of any expected delays and provide alternative options whenever possible.
Weather Conditions: Adverse weather conditions, natural disasters, or other unforeseen events may impact shipping carriers' operations, resulting in delays beyond our control. Rest assured, we monitor such situations closely and work with our shipping partners to minimize disruptions.
Peak Seasons and Holidays: During peak seasons or holiday periods, such as Black Friday or Christmas, shipping carriers often experience a surge in packages, leading to increased transit times. While we do our best to anticipate and prepare for these busy periods, some delays may still occur.
Customs Clearance: For international orders, customs clearance procedures may occasionally cause delays due to inspection processes or regulatory requirements. While we strive to streamline these procedures, please note that customs delays are outside of our control.
In the rare event of a significant delay or any issues with your shipment, please don't hesitate to contact our customer support team helpsnugglepals@gmail.com. We're here to assist you and ensure that your concerns are addressed promptly and satisfactorily.
Order Tracking:
Once your order has been processed and shipped, a tracking number will be provided via email. You can use this tracking number to monitor the status and location of your package. Kindly be informed that a tracking number will only be provided once your order has been packaged and shipped.
Incomplete or Incorrect Addresses:
It is essential to provide accurate and complete shipping information during the checkout process. We are not responsible for orders with incomplete or incorrect addresses. Any additional shipping charges incurred due to address issues will be the responsibility of the customer.
This Shipping Policy may be updated periodically. Any changes will be reflected on this page. If you have any questions or require further assistance, please contact our customer support team at helpsnugglepals@gmail.com.