Refund policy
Refund Policy
At Snuggle Pals, your satisfaction is our priority. If you're not completely happy with your order, we're here to help.
Our Policy
We offer refunds within 14 days of delivery. We do not require items to be returned — if your refund is approved, you get to keep the item.
Eligibility
To be eligible for a refund, you must contact us within 14 days of receiving your order. Refund requests must include:
- Your order number
- A clear photo showing the issue
We issue refunds for the following reasons:
- Item arrived damaged or defective
- Item received is incorrect (wrong product)
- Item was lost in transit
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Refundable Situations
We are unable to issue refunds for:
- Change of mind or buyer's remorse
- Requests made after 14 days of delivery
- Minor color variations due to screen display differences
- Sale items or gift cards
Exchanges
We do not offer direct exchanges. If you'd like a different item, please request a refund and place a new order separately.
Refunds
Once your refund request is approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at claytay0406@gmail.com.
Contact Us
For any questions, reach us at claytay0406@gmail.com.