Lit pour chien en velours côtelé avec appui-tête doux

Sizes available:
Small: 55*45*13cm/ Inches - 21.7 x 17.7 x 5.1, for pets 8 kg and below
Medium: 70*55*15cm/ Inches - 27.6 x 21.7 x 5.9, for pets up to 25 kg
Large: 90*75*17cm/ Inches - 35.4 x 29.5 x 6.7, for pets up to 60 kg
XL: 110*95*20cm/ Inches - 43.3 x 37.4 x 7.9, for pets up to 90 kg.

1). Remove Pet Hair: Use a lint roller or tape to remove as much pet hair as possible from the corduroy cover. This helps prevent clogging your washing machine and ensures a thorough clean.

2). Pre-Treat Stains: If there are any stains, use a mild detergent or a stain remover suitable for delicate fabrics. Apply a small amount to the stained area and gently work it in with a soft brush or your fingers.

3A). Machine Washing:

Turn Inside Out: Turn the cover inside out to protect the corduroy texture.

Use a Gentle Cycle: Wash the cover on a gentle or delicate cycle using cold water and mild detergent.
Avoid Fabric Softeners: Do not use fabric softeners, as they can affect the texture of the corduroy.

3B). Hand Washing:

Fill a Basin with Cold Water: Use cold water and a mild detergent.

Gently Agitate: Submerge the cover and gently agitate it to clean. Do not wring or twist the fabric.
Rinse Thoroughly: Rinse with cold water until all soap is removed.

4). Drying:

Remove Excess Water: Gently press out excess water using a clean, dry towel. Do not wring or twist the cover.

Air Dry: Lay the cover flat on a clean, dry surface, preferably in a well-ventilated area away from direct sunlight, to prevent fading. Alternatively, you can hang it up, but avoid using clothespins directly on the corduroy to prevent marks.

Avoid Using a Dryer: If you must use a dryer, use the lowest heat setting and remove the cover while it is still slightly damp to air dry completely.

Brush the Fabric: Once the cover is dry, use a soft brush to gently fluff up the corduroy texture if it appears matted.

Optional Freshening: If desired, use a fabric freshener to keep the cover smelling fresh.

Please note that this is a brief overview. For more detailed information, please refer to our full shipping policy.

We currently only ship to these countries: Australia, Austria, Belgium, Canada, China, Denmark, France, Germany, Italy, Japan, Norway, Luxembourg, Netherlands (the), New Zealand, Philippines (the), Spain, Sweden, Switzerland, United Kingdom, United States of America (the), and Vietnam.

We want to ensure you have a clear understanding of our delivery process. Here’s how it works:

Order Processing Time:

• Standard Processing: Orders are typically processed within 1 to 3 days. During this time, we prepare your items for shipment.
• Out of Stock Items: If an item is out of stock, processing may take up to 5 days. We will notify you if there is any delay in processing your order due to stock availability.

Fulfillment and Delivery Time:

• Start of Delivery Time: Your delivery time starts only after you receive an email confirming that your order has been fulfilled and shipped. This email will serve as your notification that your package is on its way.
• Delivery Window: Once fulfilled, orders typically arrive within 7 to 12 days, including weekends. This time frame does not account for any potential delays in transit. This is just the average time frame for an item to be delivered.
• Holiday and Unforeseen Circumstances: Please note that delivery times can be extended due to local and international holidays or unforeseen events such as extreme weather conditions or supply chain disruptions.

Tracking Information:

• Tracking Number Provided: A tracking number will be provided to you once your order has been fulfilled. This tracking number will allow you to monitor your package’s journey to your doorstep in real-time.
• Tracking Updates: You can use the tracking number on the carrier’s website to get updates on your package’s status and estimated delivery date.

Incomplete or Incorrect Addresses:

• Accuracy is Essential: It is essential to provide accurate and complete shipping information during the checkout process. Double-check your address details to avoid any issues.
• Responsibility for Address Issues: We are not responsible for orders with incomplete or incorrect addresses. Any additional shipping charges incurred due to address issues will be the responsibility of the customer. This includes costs for re-shipping or returning packages due to address errors.

We strive to ensure timely delivery, but please be aware that delays can occur due to holidays and unexpected events. Thank you for your understanding and patience.

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Refund/Replacement Policy: Please note that this is only a brief overview of our Refund/Return Policy.

No Returns Policy: We do not accept returns.

High-Quality Commitment: We strive to provide high-quality products and excellent customer service.

Damaged Items Resolution:

• Choose either a refund or a replacement (not both).
• Please note: We disclaim any responsibility for damages caused by either you or your pet. Should such circumstances form the basis of your refund or replacement request, it will be promptly denied.

Refund Policy:

• Eligibility: Request within 7 days of delivery. Item must be unused, in original condition and packaging.

Follow These Steps:

1). Contact: helpsnugglepals@gmail.com

2). Provide order number, item details, and reason. Verification (images/videos) required.

3). Follow customer support guidance.

If the Refund is accepted it will be refunded through the original payment method within 10 business days. Delays possible during holidays or due to bank/credit card processing times.

Replace Free of Charge Policy:

• Eligibility: Defective or damaged items.

Follow These Steps:

1). Contact: helpsnugglepals@gmail.com

2). Provide order number, item details, and issue. Verification (images/videos) required.

3). Follow customer support guidance.

If the replacement request is accepted we will try our best to expedite the shipping and delivery of the defective item.

Terms and Conditions:

1. Requests within 7 days of delivery.

2. Items must be in original packaging and unused.

3. Applies only to products purchased directly from SnugglePals.

4. Refunds through the original payment method.

5. The replacement process comes at no cost to the customer. All expenses will be handled by us.