Lit pour chat et lit pour chien anti-stress flou

Sizes:
XXS: 30cm/ Inches - 11.8
XS: 40cm/ Inches - 15.7
Small: 50cm/ Inches - 19.7
Medium: 60cm/ Inches - 23.6
Large: 70cm/ Inches - 27.6
XL: 80cm/ Inches - 31.5
XXL: 90cm/ Inches - 35.4

1). Washing the Pet Bed:

Shake Off Loose Dirt and Hair: Take the pet bed outside and give it a good shake to remove loose dirt, debris, and pet hair. You can also use a vacuum cleaner with an upholstery attachment to remove as much hair and dirt as possible.

Pre-Treat Stains: If there are any stains, pre-treat them with a pet-safe stain remover or a mixture of water and a mild detergent. Apply the solution to the stains and let it sit for about 10-15 minutes before washing.

Check the Washing Machine Capacity: Ensure your washing machine is large enough to accommodate the pet bed without overloading. A front-loading washer is preferable as it is gentler on the fabric.

Use a Gentle Cycle: Place the pet bed in the washing machine and use a gentle or delicate cycle to minimize wear and tear. Set the machine to cold water to prevent the faux fur from matting or losing its texture.

Mild Detergent: Add a small amount of mild, pet-safe detergent. Avoid using bleach or harsh chemicals that can damage the faux fur and irritate your pet’s skin.

Extra Rinse Cycle: Run an extra rinse cycle to ensure all detergent is thoroughly rinsed out, preventing any residue that might irritate your pet’s skin.

2). Drying: Please note that using a dryer for a pet bed from faux fur is possible, but it requires careful handling to prevent damage to the fabric and ensure safety for your pet.

If You Are Using A Dryer Follow These Instructions:

Use Low Heat or Air Dry Setting: If the care label allows for machine drying, set the dryer to the lowest heat setting or use the air-dry (no heat) setting. High heat can damage the faux fur, causing it to melt, mat, or lose its softness.

Add Dryer Balls: Consider adding a couple of dryer balls to the dryer. They help to fluff the faux fur and prevent it from clumping or matting during the drying process.

Check Frequently: Check the pet bed frequently during the drying cycle to ensure it is drying evenly and not overheating. This will help you catch any potential issues early and prevent damage.

Partial Drying: If you are concerned about using the dryer for the entire drying process, you can partially dry the pet bed in the dryer (on low heat or air-dry) and then finish air drying it on a drying rack. This can help reduce drying time while still protecting the faux fur.

Gently Squeeze: After washing, gently squeeze out excess water without wringing or twisting the bed to avoid damaging the plush cloth.

Air Drying:

Air Dry: Lay the pet bed flat on a clean towel or drying rack to air dry. Avoid direct sunlight and heat sources, as they can cause the fabric to fade or shrink.

Fluff the Fabric: Once dry, fluff the plush cloth with your hands or a soft brush to restore its texture and appearance.

Additional Tips:

Spot Cleaning: For minor spills or messes, clean the affected area with a damp cloth and mild detergent. Rinse with a clean damp cloth and let it air dry.
Regular Maintenance:

Maintain a regular cleaning schedule to keep the pet bed fresh and comfortable for your pet. Vacuum weekly and machine wash monthly or as needed.
Inspect for Damage:

Regularly inspect the bed for any signs of wear and tear. Repair or replace the bed if it becomes too worn to ensure your pet's comfort and safety.

Please note that this is a brief overview. For more detailed information, please refer to our full shipping policy.

We currently only ship to these countries: Australia, Austria, Belgium, Canada, China, Denmark, France, Germany, Italy, Japan, Norway, Luxembourg, Netherlands (the), New Zealand, Philippines (the), Spain, Sweden, Switzerland, United Kingdom, United States of America (the), and Vietnam.

We want to ensure you have a clear understanding of our delivery process. Here’s how it works:

Order Processing Time:

• Standard Processing: Orders are typically processed within 1 to 3 days. During this time, we prepare your items for shipment.
• Out of Stock Items: If an item is out of stock, processing may take up to 5 days. We will notify you if there is any delay in processing your order due to stock availability.

Fulfillment and Delivery Time:

• Start of Delivery Time: Your delivery time starts only after you receive an email confirming that your order has been fulfilled and shipped. This email will serve as your notification that your package is on its way.
• Delivery Window: Once fulfilled, orders typically arrive within 7 to 12 days, including weekends. This time frame does not account for any potential delays in transit. This is just the average time frame for an item to be delivered.
• Holiday and Unforeseen Circumstances: Please note that delivery times can be extended due to local and international holidays or unforeseen events such as extreme weather conditions or supply chain disruptions.

Tracking Information:

• Tracking Number Provided: A tracking number will be provided to you once your order has been fulfilled. This tracking number will allow you to monitor your package’s journey to your doorstep in real-time.
• Tracking Updates: You can use the tracking number on the carrier’s website to get updates on your package’s status and estimated delivery date.

Incomplete or Incorrect Addresses:

• Accuracy is Essential: It is essential to provide accurate and complete shipping information during the checkout process. Double-check your address details to avoid any issues.
• Responsibility for Address Issues: We are not responsible for orders with incomplete or incorrect addresses. Any additional shipping charges incurred due to address issues will be the responsibility of the customer. This includes costs for re-shipping or returning packages due to address errors.

We strive to ensure timely delivery, but please be aware that delays can occur due to holidays and unexpected events. Thank you for your understanding and patience.

___________________________________

Refund/Replacement Policy: Please note that this is only a brief overview of our Refund/Return Policy.

No Returns Policy: We do not accept returns.

High-Quality Commitment: We strive to provide high-quality products and excellent customer service.

Damaged Items Resolution:

• Choose either a refund or a replacement (not both).
• Please note: We disclaim any responsibility for damages caused by either you or your pet. Should such circumstances form the basis of your refund or replacement request, it will be promptly denied.

Refund Policy:

• Eligibility: Request within 7 days of delivery. Item must be unused, in original condition and packaging.

Follow These Steps:

1). Contact: helpsnugglepals@gmail.com

2). Provide order number, item details, and reason. Verification (images/videos) required.

3). Follow customer support guidance.

If the Refund is accepted it will be refunded through the original payment method within 10 business days. Delays possible during holidays or due to bank/credit card processing times.

Replace Free of Charge Policy:

• Eligibility: Defective or damaged items.

Follow These Steps:

1). Contact: helpsnugglepals@gmail.com

2). Provide order number, item details, and issue. Verification (images/videos) required.

3). Follow customer support guidance.

If the replacement request is accepted we will try our best to expedite the shipping and delivery of the defective item.

Terms and Conditions:

1. Requests within 7 days of delivery.

2. Items must be in original packaging and unused.

3. Applies only to products purchased directly from SnugglePals.

4. Refunds through the original payment method.

5. The replacement process comes at no cost to the customer. All expenses will be handled by us.