Super Comfortable Anti-Slip Spacious Cat Bed: Easy Maintenance With A Lithe Design

Small: 55cm x 32cm x 7cm/ Inches - 21.6 x 12.5 x 2.7

Cleaning Steps

1). Preparation
Remove Loose Debris: Use a soft brush or lint roller to remove pet hair, dirt, and debris from the cover.

2). Pre-Treat Stains
Spot Cleaning: For any visible stains, apply a pet-safe stain remover or a mixture of water and mild detergent directly to the stains. Let it sit for a few minutes before washing.

3). Washing
Machine Washing:
Place the cover in the washing machine.
Use cold water and a gentle cycle to prevent damage to the fluff and nylon.
Add a mild detergent. Avoid using bleach or fabric softeners, as they can damage the materials.

Hand Washing:
Fill a large basin or bathtub with cold water.
Add a small amount of mild detergent and mix it in.
Submerge the pet cover and gently agitate it with your hands to clean it.
Let it soak for about 15-20 minutes.
Rinse thoroughly with cold water to remove all soap residues.

4). Drying
Air Drying: Lay the cover flat on a clean, dry towel and roll it up to squeeze out excess water.
Lay the cover flat on a drying rack or hang it up to air dry. Avoid direct sunlight, as it can fade the colors and damage the materials.

Tumble Drying: Use a low heat or air-only setting in the dryer. Adding a few clean, dry towels to the dryer can help fluff up the cover as it dries. Check the cover periodically to ensure it is drying evenly and not overheating.

5). Fluff and Restore
Fluff the Long Fibers: Once dry, use a soft brush to gently fluff up the long fibers of the cover. This will help restore its original texture.

Regular Maintenance:
Frequent Cleaning: Regularly remove pet hair and debris using a lint roller or soft brush to keep the cover clean between washes.

Vacuuming: Use a vacuum with a soft brush attachment to clean the cover without washing it, especially for removing embedded hair and dirt.

Please note that this is a brief overview. For more detailed information, please refer to our full shipping policy.

We currently only ship to these countries: Australia, Austria, Belgium, Canada, China, Denmark, France, Germany, Italy, Japan, Norway, Luxembourg, Netherlands (the), New Zealand, Philippines (the), Spain, Sweden, Switzerland, United Kingdom, United States of America (the), and Vietnam.

We want to ensure you have a clear understanding of our delivery process. Here’s how it works:

Order Processing Time:

• Standard Processing: Orders are typically processed within 1 to 3 days. During this time, we prepare your items for shipment.
• Out of Stock Items: If an item is out of stock, processing may take up to 5 days. We will notify you if there is any delay in processing your order due to stock availability.

Fulfillment and Delivery Time:

• Start of Delivery Time: Your delivery time starts only after you receive an email confirming that your order has been fulfilled and shipped. This email will serve as your notification that your package is on its way.
• Delivery Window: Once fulfilled, orders typically arrive within 7 to 12 days, including weekends. This time frame does not account for any potential delays in transit. This is just the average time frame for an item to be delivered.
• Holiday and Unforeseen Circumstances: Please note that delivery times can be extended due to local and international holidays or unforeseen events such as extreme weather conditions or supply chain disruptions.

Tracking Information:

• Tracking Number Provided: A tracking number will be provided to you once your order has been fulfilled. This tracking number will allow you to monitor your package’s journey to your doorstep in real-time.
• Tracking Updates: You can use the tracking number on the carrier’s website to get updates on your package’s status and estimated delivery date.

Incomplete or Incorrect Addresses:

• Accuracy is Essential: It is essential to provide accurate and complete shipping information during the checkout process. Double-check your address details to avoid any issues.
• Responsibility for Address Issues: We are not responsible for orders with incomplete or incorrect addresses. Any additional shipping charges incurred due to address issues will be the responsibility of the customer. This includes costs for re-shipping or returning packages due to address errors.

We strive to ensure timely delivery, but please be aware that delays can occur due to holidays and unexpected events. Thank you for your understanding and patience.

___________________________________

Refund/Replacement Policy: Please note that this is only a brief overview of our Refund/Return Policy.

No Returns Policy: We do not accept returns.

High-Quality Commitment: We strive to provide high-quality products and excellent customer service.

Damaged Items Resolution:

• Choose either a refund or a replacement (not both).
• Please note: We disclaim any responsibility for damages caused by either you or your pet. Should such circumstances form the basis of your refund or replacement request, it will be promptly denied.

Refund Policy:

• Eligibility: Request within 7 days of delivery. Item must be unused, in original condition and packaging.

Follow These Steps:

1). Contact: helpsnugglepals@gmail.com

2). Provide order number, item details, and reason. Verification (images/videos) required.

3). Follow customer support guidance.

If the Refund is accepted it will be refunded through the original payment method within 10 business days. Delays possible during holidays or due to bank/credit card processing times.

Replace Free of Charge Policy:

• Eligibility: Defective or damaged items.

Follow These Steps:

1). Contact: helpsnugglepals@gmail.com

2). Provide order number, item details, and issue. Verification (images/videos) required.

3). Follow customer support guidance.

If the replacement request is accepted we will try our best to expedite the shipping and delivery of the defective item.

Terms and Conditions:

1. Requests within 7 days of delivery.

2. Items must be in original packaging and unused.

3. Applies only to products purchased directly from SnugglePals.

4. Refunds through the original payment method.

5. The replacement process comes at no cost to the customer. All expenses will be handled by us.